Personal Safety & De-escalation Training
- Learn how to recognise, prevent and safely manage conflict, aggression and challenging behaviour
- Build confidence in using practical de-escalation skills while maintaining personal safety.
Course Content
What will you learn?
Understanding Conflict and Aggression
Explore the common causes and triggers of conflict, the conflict cycle, and how behaviour can escalate if early warning signs are missed.
Recognising Escalation
Learn to identify behavioural indicators, signs of rising tension, and how to assess risk dynamically as situations develop.
Verbal and Non-Verbal De-escalation
Develop practical communication skills including active listening, tone of voice, body language and use of space to reduce tension safely.
Personal Safety Strategies
Understand positioning, maintaining safe distances, exit awareness and personal safety techniques designed to reduce risk.
What are the benefits?
Increased Confidence in Managing Conflict
Develop the confidence to remain calm, professional and effective when faced with difficult situations.
Improved Staff Safety
Reduce risks through greater awareness, early intervention and safer decision making.
Safer Working Environments
Support a positive culture of safety through prevention-focused approaches and best practice techniques.
Learning Outcomes
Knowledge and Understanding
Learners will gain a clear understanding of the key principles, legislation, and best practices from the course.
Skills and Application
Learners will be able to apply their knowledge confidently and appropriately within their workplace, promoting safe, effective, and person-centred practice.
Accreditation and Compliance
All learners will receive a Certificate of Completion, with all courses designed to meet or exceed CQC and OFSTED training requirements.
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